Should the treatment be painful?
Relaxation treatment should not cause pain because it makes relaxation more difficult or even impossible to achieve. If the therapist’s actions cause pain please tell them about it so that they are able to adjust the pressure to your expectations. However sometimes during the massage there can be pain but this is rather a so called pleasant pain coming out from the body and bringing relief when the therapist is working on problematic body areas. Depending on the objective of the treatment (relaxation or therapeutic) the techniques shall be adjusted to clients expectations.
Should I remove makeup before a face treatment?
We advise to remove makeup before arriving to a face treatment as the time that the beautician will need to dedicate for removal of makeup is the precious time of your treatment.
Should I tip the SPA personnel?
SPA employee’s remuneration is not based on tips. Our guest has no obligation to give tips to our personnel for the work they are performing. However if you feel the need to express your gratitude for the service delivered by our employees then feel free to tip them using the envelopes prepared for this and available at the SPA reception desk.
Thank you.
